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TERMS AND CONDITIONS

Prepayment by credit card and subsequent confirmation by Back to Nature Tours (NZ) Ltd is accepted as confirmation of your booking.   All cancellations made from credit card bookings will incur a 5% charge.

Rates quoted are in New Zealand dollars, are valid from the 1st May 2018 to 30th September 2019 and are inclusive of Goods and Services Tax (currently 15.0%).

Credit Card details will confirm your booking. Your credit card will be charged 20% of the tour price and your place(s) reserved as soon as your details have been submitted. If you choose to pay by credit card, there is no additional charge however any refund to a credit card will incur a 5% charge.

Our online booking system is safe and secure and a receipt will be issued immediately.  You will receive a payment request 8 weeks prior to your tour departure date.

Cancellation Policy (re-booking at no extra cost if availability permits).

-If your ship is unable to make it into Port Chalmers due to mechanical or adverse weather conditions we will fully refund your tour if it is one of our set ‘scheduled or customized itineraries as outlined on our web-site.

-Special trips and charters:

For any special interest trip or large group charter that includes activities, attractions or food, that are not outlined on this web-site, or anything similar, refunds will be negotiated upon cancellation.

-15 days or more prior to tour – full refund

-0-14 days prior to tour – 100% charge

-Once the tour has commenced No Refund

-Failure to meet the guide at agreed pick-up point on the day of tour – No Refund

Back to Nature Tours (NZ) LTD management and guides accept no responsibility for loss, damage to, or theft of personal belongings (owners risk), or for any expenses, including medical and transport expenses arising from personal accident, injury or illness.

Back to Nature Tours reserve the right to change any itinerary in the interest of safety, comfort, weather and any other unforeseen factors.