Terms and Conditions

Terms & Conditions

Prepayment by credit card and subsequent confirmation by Back to Nature Tours (NZ) Ltd is accepted as confirmation of your booking.   All cancellations made from credit card bookings will incur a 5% charge.

Your credit card will be charged 100% of the tour price and your place(s) reserved as soon as your details have been submitted.  Please note, if you choose to pay by credit card online, there is an additional ‘booking fee’ charge.

Our online booking system is safe and secure and a receipt will be issued to you immediately.  Your credit card details are encrypted, the final payment, if any, will be made approximately 8 weeks prior the tour if you have purchased a ‘customized product’ directly.

Rates quoted are in New Zealand dollars (NZD), are valid from the 1st May 2024 to 30th September 2025 and are inclusive of Goods and Services Tax (currently 15.0%).

Cancellation Policy (re-booking at no extra cost if availability permits).

Back to Nature Tours Limited will provide a full refund (less a 5% transaction fee) or credit for cancellations made more than 24 hours prior to the tour departure time.  If a tour is cancelled within 24 hours of this time we reserve the right to charge you up to 100%.

If you are onboard a visiting cruise ship and are unable to make it into Port Chalmers due to mechanical or adverse weather conditions we will fully refund your tour.

Customized trips and private charters:

For any special interest trip or large group charter that includes activities, attractions or food, that are not outlined on this web-site, or anything similar, refunds will be negotiated upon cancellation.

-15 days or more prior to tour – full refund

-0-14 days prior to tour – 100% charge

-Once the tour has commenced No Refund

-Failure to meet the guide at agreed pick-up point on the day of tour – No Refund

Back to Nature Tours (NZ) LTD management and guides accept no responsibility for loss, damage to, or theft of personal belongings (owners risk), or for any expenses, including medical and transport expenses arising from personal accident, injury or illness.

Back to Nature Tours reserve the right to change any itinerary in the interest of safety, comfort, weather and any other unforeseen factors.